Repair Policy
At Classica Jewellery, we are committed to ensuring the quality and longevity of your cherished pieces. All repair requests will first undergo a quality check (QC) by our expert team. This assessment helps us determine whether the issue is a production defect or due to external handling.
- Assessment Process: Upon receiving your item, our production team will conduct a thorough inspection to identify the cause of the issue.
- Repair Charges: If the repair is required due to normal wear or external handling, applicable repair charges will be informed to you before proceeding. For production-related defects, repairs may be completed free of charge.
We’re here to assist you with care and transparency—please contact us at info@classicajewellery.com for further assistance with your repair needs.
