At Classica Jewellery & Lifestyle LLP, we take great care in delivering your orders safely and promptly. Please read our shipping policy to understand our timelines, shipping charges, and processes.

1. Shipping Locations

  • We currently ship only within India and do not offer international shipping.
  • We deliver to all serviceable Indian PIN codes.

2. Shipping Charges

  • We offer FREE shipping across India on all orders.
  • There are no hidden charges or additional fees for standard shipping.

3. Order Processing Time

  • In-stock products are processed and dispatched within 48 hours.
  • Made-to-order products require 5-7 working days for crafting and processing.
  • In case of unforeseen delays, our team will contact you with updates.

4. Estimated Delivery Time

  • Delivery time for domestic orders is 5-15 working days, depending on the location and courier service availability.
  • We offer express shipping for urgent orders. Please contact us for priority delivery options.

5. Shipping Partner & Tracking

  • We have partnered with Sequel Logistics, a trusted secure logistics provider, for all our shipments.
  • Tracking details will be shared via email, SMS, or WhatsApp once your order is shipped.
  • You can track your shipment directly through Sequel Logistics’ tracking system.

6. Custom & Personalized Orders

  • We accept custom and personalized orders. If you have any special requests, please call us.
  • Processing time for customized pieces varies depending on the design.
  • Cancellation & Exchange: Custom-made pieces cannot be refunded. However, exchanges for a different product are possible. Please contact us for further assistance.

7. Lost, Delayed, or Damaged Shipments

  • If your order is delayed, please contact us, and we will coordinate with our courier partner for updates.
  • All high-value jewellery shipments are insured for security.
  • If your order arrives damaged, please report it immediately by emailing info@classicajewellery.com or +91 8655336919 with photos/videos of the package.

8. Returns & Exchanges Related to Shipping

  • If your order is damaged during transit, you are eligible for a return or exchange.
  • Read our detailed Return & Exchange Policy on our website for more information.
  • In case of incorrect or damaged orders, Classica Jewellery will cover the return shipping costs.

9. Packaging & Sustainability Initiatives

  • We use premium, eco-friendly packaging to ensure sustainability without compromising on quality.
  • Gift wrapping and special packaging are available. Contact us for gifting options.

For any further assistance, feel free to reach out to our customer support team at info@classicajewellery or +91 86555336919

Thank you for shopping with Classica Jewellery! ✨